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(More customer reviews)It makes me so sad that I have to leave such an awful review, and I've contacted the seller many times giving them an opportunity for another solution, but they've given me no choice. I purchased this item in August 2010 hoping for floride/chlorine free safe drinking water. When I received the unit, I unpacked it, checked the "easy" instructions and after several hours of frustration, called our handyman. It took him 4 hours and two trips to the hardware store to buy parts. Wasn't a cheap install.
After installation, I began using the water for drinking, and also used it to fill our fountain. Our fountain immediately rusted and I grew concerned. I contacted the seller and they told me that they wouldn't recommend the water for contact with metal but that it's "totally safe" to drink. Really? I ordered a water test kit and found that the PH in the filtered drinking water was 4.5. I emailed the seller, scared to let my children drink the water after doing more research and finding that water with this PH was NOT recommended for drinking! Instead of letting me return the unit, they offered to sell me a part for $119 to rectify the problem. WHAT??? I decided to add minerals and lemon slices to the water and though still frustrated, didn't want to invest more into this system.
A month later, I noticed that the unit was leaking out of one of the cartridges. I called a plumber out who told me that the unit was defective and to return it. I contacted the sellers and was told that they recall no other correspondence and that they could not accept the return. I had to pay to have the unit removed as it was destroying my cabinetry...more expense. Now, it sits in my garage... I offered to pay for the return shipping and eat all of in installation and uninstallation costs ($400) later plus a ruined fountain...and they simply refused to respond.
Do NOT do business with this company! I also recommend that Amazon no longer allow them to sell.
Click Here to see more reviews about: 5 Stage Reverse Osmosis Water Filter System With Storage Tank Removes Fluoride
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