Average Reviews:
(More customer reviews)The time had come for me to replace the old water softener. I went to Menards and immediately was impressed with the Water Boss brand due to it's low profile design and implied superior quality. Oh was that last part a mistake!
Installation was easy, programming was easy, life was wonderful until months later when it started beeping. The error code indicated a problem with the timer motor that operates the mechanism (while this is demand sensing, an electronically activated timer motor is still the method of mechanically working the unit - no issue here). So I pull the controller off and indeed see that the timer motor has failed. Pull the moter, check the serial number and, uh, oh ooooohhhhh...... Houston, we have a problem!
The paper serial number label, which is on the valve itself, is not resistant to salt dust! It was very hard to read, and upon wiping it with a dry cloth, all the numbers wiped right off. Now the date stamp on the motor was just months old, so I called and explained my situation. Water Boss could not have cared less. My 3 year warranty was useless due to their poor labeling system. "What credit card do you wish to use....."
Fast forward to many months later. After resetting my unit to delay regeneration and turning off the salt-gobbling 96 hour max run time, I noticed hard water one day, and the "days remaining" was still 11. IOW it was not sensing my usage, and indeed the water flow icon was not moving despite having the washer filling up. A quick inspection reveals that the ribbon cable from the hall effect sensor for the water flow turbine has corroded at the controller connection. DUH! This is clearly a product defect. Yet it will be out of pocket again since my 3 year warranty is useless. Hmmm - I wonder how much THIS under 3 year old part will cost me?
Do yourself a favor, just avoid this brand. Older units may be the picture of reliability, but I've read too many bad comments about the new units and poor customer service - a real eye opener when you, like me, have experienced the same fate.
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WaterBoss Water Softener - 36,400 Grain Capacity, Model# 900
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